General FAQ

 


General Info | Facility | Reservations |

RECOVERi Club  | Memberships & Pricing 


 

 

About ENRGi and Our Facilities

How is ENRGi different from other gyms and fitness studios?
ENRGi offers fitness & recovery based programming for all levels of fitness. The ENRGi experience encompasses balance and our motto is workout. recover. repeat. Our fitness variety includes over 100 classes/week including circuit, strength, boxing, barre, rowing, yoga, recovery, small group and more. Our RECOVERi Club, featuring NormaTec Recovery Technology, is just like your very own personal & on-call massage therapist! NormaTec technology will help you recover faster between workouts by reducing muscle soreness and improving circulation. Our rule of thumb for optimal health & fitness is to recover as frequently as you workout.

What if I have not worked out in a year and am not in shape?
Join us anyway! Most of our classes are designed for ALL fitness levels. We give options for beginners to advanced levels in our classes. We encourage you to come, even if you have never worked out before.  IMPORTANT:  If you have an injury or condition that needs special modifications, please arrive early and let your instructor know before class begins.  

Do I have to work out for a full hour?
That is completely up to you.  You can work out for 30 minutes or a full hour.  If we are not busy, you can stay as long as you’d like, though we do not recommend working out for more than 90 minutes.  Even though we have options to keep you moving all day long, we do not want you to overexert yourself.

Are all of your instructors certified in their field of expertise?
OF COURSE AND MOST DEFINITELY! ALL of our team members are certified and/or licensed as personal trainers, fitness instructors, yoga instructors and/or specialty formats.  Click HERE to read a bio about each staff member.  You can also check us out on Yelp – we have amazing reviews!


 

 

Facility

Where is ENRGi located?
ENRGi is located at 215 West Ohio, Chicago, IL 60654.  We are located between Wells and Franklin Streets. Press the SILVER doorbell at the main entrance of the building and we’ll buzz you in.

I am driving. What are the parking options? 
Park at the “Ohio Street Parking” lot across the street from ENRGi on the corner of Ohio and Franklin:
$5/hour CASH ONLY Monday through Friday after 5PM.  Metered street parking is available Saturdays and Sundays.

On-demand parking right outside ENRGi via Luxe: 
$5/hour, $15 max, 7 days per week
1.  Download “Luxe” on the App Store or Google Play, create a profile.
2.  Enter in promotion code “ENRGi” for $20 first time credit.
3.  Before driving to ENRGi, open the app, drop the destination pin at the ENRGi hotspot on the map (215 W. Ohio St).
4.  A valet will be waiting for you at ENRGi to park your car.
5.  For car return: Open the app and select the return of your car at ENRGi, expect ~15 minutes.

How do I get to ENRGi via public transportation?
Train: Brown Line (Merchandise Mart); Walk north on Wells then make a left on Ohio.  Bus: LaSalle #156 CTA Bus (Ontario and LaSalle); Walk one block south to Ohio, turn right, walk past Wells.  We’re on the left side of the street.

Do you have lockers?
Yes. Please bring a lock to secure your belongings as ENRGi is not responsible for any items lost or stolen. Your lock will be cut if you leave your belongings overnight. Bags and personal belongings (including keys, wallets and phones) are NOT allowed downstairs or in the studios. All bags, purses, backpacks, etc. must be stored in a locker. We have many small lockers for storage in the locker rooms and medium lockers for larger items in the common area. Water bottles & towels are the only items allowed in the studios. **NOTE: Phones are not allowed in workout studios unless you are expecting an important phone call. If so, please step into an ENRGi common area so the class is not interrupted.

Do you have showers?
Yes. We have 3 showers, changing areas, sinks, mirrors & more located in each locker room (Men’s & Women’s). Very basic… just what you need to get un-sweaty & on with your day/night!

Do you have shower or sweat towels?
Yes! Sweat and shower sized towels are available at NO CHARGE!

Do I need to bring water or can I fill up my water bottle when I arrive?
We have ​a filtered water fountain where you can fill up your water bottle.  If you forget to bring water, we sell bottles of water.


 

 

Class Reservations (applies to all classes, including Small Group Training)

How early do I need to arrive before a class?
Please arrive at least 5 minutes beforehand. If you are dropping in for a class for the first time, please arrive 10 minutes prior to your class.

What happens if I am added to a waitlist?

  1. If you are added to a waitlist, you will receive an email that you got into class IF you are opted-IN to our email system. If you are not receiving these emails, you can opt-IN under your account. Otherwise you can call or email us.
  2. If you do not get into class, you will not be notified. 
  3. Our system will add people into class up to 2 hours before class starts, including early morning classes. 
  4. If 2 hours is not enough time for you, we highly recommend you log into your account and remove yourself from the waitlist to avoid late cancel or no show fees (see below). 
  5. Our waitlists are locked 2 hours before classes begin. If you are still on a waitlist less than 2 hours before class, there may be room for you if others late cancel. Simply give us a call at (312) 846-6989 and if there’s room, we will add you to class. Remember, once you’re added, late cancel and no show fees apply (see below).
  6. If your not added to class from a waitlist but you’re flexible with your workout, just show up. Since we have 4 studios, we often have several classes to choose from. It’s likely we will have room in one of our classes, especially weekday evenings after 530PM and weekends. 

What is the class cancellation policy?
To most efficiently manage capacities and make sure clients can get into their favorite classes, we strictly enforce a Late Cancel & No Show Policy:

  1. Early Cancel: An Early Cancel is any cancellation that occurs more than 2 hours prior to the start of your class. There is no charge for an Early Cancel.  
  2. Late Cancel: A Late Cancel is any cancellation that occurs less than 2 hours prior to the start of your class. If you Late Cancel, you will be charged $5. This applies to unlimited packages, unlimited memberships and workout challenge memberships. All drop-ins and drop-in memberships will lose one class per Late Cancel in lieu of being charged. Canceling can easily be done online under your account information or in our ENRGi app.  **If you are signed up for multiple classes, show up for one and cancel another, you will not be charged a Late Cancel fee as long as you notify the front desk at check-in.  
  3. No Show: A No Show occurs if you do not cancel AND do not show up for your scheduled class. If you No Show, you will be charged $10. This applies to unlimited packages, unlimited memberships and workout challenge memberships. All drop-ins and drop-in memberships  will lose one class per No Show in lieu of being charged. Canceling can easily be done online under your account information or in our ENRGi app.
  4. RECOVERi Club:  Since our RECOVERi Club is closely monitored by our front desk, we do not charge Late Cancel & No Show fees for RECOVERi sessions.  If you Late Cancel or No Show more than 3 times, we will revoke your RECOVERi Club membership.  

Do I need to make a reservation for class(es)?
Yes!  We have options all day long to work out, but we want to make sure we do not book our classes over capacity. We STRONGLY encourage you to make a reservation beforehand to make sure you can ​attend your preferred class(es).  You CAN just show up, but if we are full then you will be unable to work out.

How do I make a reservation for class(es)?
To register and reserve your space for a class, simply go to our website, www.enrgifitness.com, click Reservations, and reserve a space for the time and class or program of your choice.  At this point you will be prompted to create a username, password, and profile. Once you click “Make a Reservation,” click “Sign Up”.  If you are a member, you will be signed into the class.  If you do not have a membership or series, you will be prompted to make a payment.  An email confirmation and reminder will be sent to you before your scheduled reservation.  We also have an app available on both iphone and android!

How early in advance can I make a reservation for class(es)?
Reservations open at 6AM, 7 days in advance.

Can I just come workout on my own?
We do have a few “Open Cardio” times, available to members only.  When other classes aren’t using the upstairs workout area, you can come in and use our treadmills, air bikes, rowers, and/or ski ergs. To see when our facility is not in use, please see our schedule.

Why is there is no button to make a reservation for class(es)?
Most likely you are looking too far in advance.  As mentioned above, reservations open at 6AM, 7 days in advance.

Can I make a reservation for class(es) last minute?
As long as there is room, absolutely!

What do I do if I try to make a reservation and the class is listed as full?
If reservations are full, you can still reserve a space and be put on a wait list after making your reservation.   You will receive an email confirmation once a space opens.


 

 

RECOVERi Club

What is the RECOVERi Club?
We strongly believe that recovery is equally as important as working out. Therefore, unlimited RECOVERi sessions are included in all ENRGi memberships. Our RECOVERi Club, featuring NormaTec Recovery Technology, is just like your very own personal & on-call massage therapist! NormaTec technology will help you recover faster between workouts by reducing muscle soreness and improving circulation.

I am not a member. Can I still use the RECOVERi Club?
You can purchase a RECOVERi Drop-In in our online store. Select “Drop-Ins, “RECOVERi” then “RECOVERi Drop-In”.

What is the class cancellation policy?
Since our RECOVERi Club is closely monitored by our front desk, we do not charge Late Cancel & No Show fees for RECOVERi sessions.


 

 

Memberships

What are the different membership and pricing options?
Click HERE for everything you need to know about our membership and pricing options.

Do you have month-to-month memberships?
All our memberships require no minimum commitment. You can cancel anytime by emailing us 14 days before your next scheduled auto-pay. No holds or suspensions.

Once I’m a member, is there a way I can bring my friends to workout with me?
Yes! Once you are a member, you’ll receive ​unlimited newbie passes for friends ​& family who’ve NEVER been to ENRGi. Ask the Front Desk or email us for this exclusive code!​​​ Your “newbie” can purchase​ 1 ​​pass​ under “First Time Offer” in our online store; it’s valid 7 days from the purchase date. NOTE: this will initially cost $25, however the code will adjust it to be only $5!!!

Do you have a membership referral program?
Yes! Once you’re a member, you’ll get account credit for every new member you refer! Email info@enrgifitness.com for more information.